Orqestra Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Orqestra Solutions Inc., doing business as Orqestra (“Orqestra,” “we,” “us,” or “our”). They govern your access to and use of Orqestra websites, applications, communications, and services (collectively, the “Services”).

By creating an account, accepting these Terms, or using the Services, you agree to these Terms and any additional terms presented for a particular feature. If you use Orqestra for an organization, you represent that you have authority to bind that organization.

You must be legally capable of entering into these Terms. Orqestra does not establish a universal minimum age through these Terms. If you are not of the age of majority where you live, use the Services only with appropriate involvement and permission from a parent or guardian.

Organizations that involve minors remain responsible for safeguarding, supervision, consent, screening, and limiting unnecessary collection or publication of information about minors.

You must provide accurate information, keep it reasonably current, protect your credentials, and promptly notify Orqestra if you believe your account has been compromised. You are responsible for activity performed through your account except to the extent caused by Orqestra.

You may use supported social-login services. Your use of those services is also governed by their terms. You may not create accounts for impersonation, evade enforcement, or obtain unauthorized access.

Individuals may create profiles, record volunteer participation or other community impact, follow organizations, and choose available visibility settings. You are responsible for the accuracy and lawfulness of profile content and for choosing information appropriate to make public.

Impact records may come from you, participating organizations, or platform activity. Disputes about organization-supplied records should first be raised with that organization, although Orqestra may assist where appropriate.

Organizations may create or claim profiles and use administrative tools. The person establishing or claiming an organization represents that the information is accurate and that they are authorized to act for it.

Organization owners and administrators control team access and permissions. Organizations are responsible for selecting appropriate administrators, promptly removing access that is no longer required, and ensuring their team follows these Terms and applicable law. Orqestra may request verification of an organization or administrator.

Organizations may publish volunteer opportunities, schedules, work areas, application requirements, and communications. Organizations—not Orqestra—are responsible for opportunity safety, screening, supervision, accessibility, insurance, required consents, and legal compliance.

Volunteers are responsible for assessing whether an opportunity is suitable, following reasonable organization instructions, and providing accurate application information. Listing an opportunity is not an endorsement or guarantee by Orqestra.

Organizations may publish events and manage registrations or staffing. The event organizer is responsible for event content, capacity, cancellation terms, permits, accessibility, safety, and attendee communications. Registration does not guarantee that an event will proceed.

Organizations may conduct fundraising campaigns and accept donations. The receiving organization is responsible for its campaign claims, eligibility, use of funds, charitable-receipt obligations, donor communications, and compliance with fundraising, charity, and tax laws.

Donor designations communicate intent but may be subject to the receiving organization’s disclosed terms, legal restrictions, impracticability, or the organization’s lawful discretion. Orqestra does not independently guarantee how an organization uses funds. Anonymous contributions may still be known to Orqestra, the payment processor, and the receiving organization where needed to process the transaction or comply with law.

Payments are processed by third-party payment processors such as Stripe. Orqestra does not store full payment-card numbers. Payment processors may collect identity, banking, tax, fraud-prevention, and transaction information under their own terms and privacy notices.

You authorize applicable charges, fees, adjustments, refunds, and transfers displayed during a transaction. Organizations receiving funds must keep their payment account accurate and complete required verification. Delays, holds, reserves, or rejected payments may result from processor or legal requirements.

Refund eligibility depends on the applicable donation, event, auction, marketplace, or organization policy and mandatory law. Unless Orqestra is expressly identified as the seller, the organization or seller is responsible for refund decisions.

Orqestra may facilitate communication or technical processing but does not promise a refund. Chargebacks, payment disputes, reversals, or processor fees may be allocated to the responsible organization or seller where permitted.

Organizations may publish auction catalogues, items, donor information, bidding instructions, pickup terms, and fulfilment details. The organization operating the auction is responsible for item descriptions, donor permissions, bidding rules, legal eligibility, taxes, payment collection, winner selection, and fulfilment.

Unless expressly enabled and stated, Orqestra catalogue pages may support information and in-person bidding rather than online bidding. Orqestra does not guarantee item quality, availability, value, authenticity, delivery, or tax treatment.

The marketplace connects buyers, sellers, and participating organizations. Listings, sellers, and transactions may be subject to additional marketplace terms shown during use. Sellers are responsible for lawful listings, accurate descriptions, ownership, condition, delivery, and applicable taxes.

Where a listing directs proceeds to an organization, payment routing is facilitated through the configured payment flow. A stated beneficiary does not make Orqestra the seller, guarantee a charitable receipt, or guarantee how net proceeds are used. Buyers and sellers remain responsible for their transaction and any user-to-user dispute.

You retain ownership of content you submit. You grant Orqestra a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, display, transmit, and otherwise use that content as reasonably necessary to operate, secure, improve, and promote the Services and the public pages you choose to publish.

You represent that you have the rights and permissions needed for your content. Do not upload confidential information, copyrighted material, personal information, photographs, or likenesses of other people unless you have a lawful basis and all required permissions.

The Services, software, branding, interfaces, and Orqestra-created content are owned by Orqestra or its licensors and protected by intellectual-property laws. Except for the limited right to use the Services under these Terms, no rights are transferred to you.

You may provide feedback. You grant Orqestra permission to use feedback without restriction or compensation, provided we do not identify you publicly without permission.

You must use Orqestra lawfully and respectfully. You may not use the Services to harm, exploit, harass, discriminate against, deceive, or endanger another person; distribute malware or spam; interfere with security or operation; scrape or access data without authorization; evade limits; manipulate impact or transaction records; or facilitate unlawful goods, services, fundraising, or activity.

Content involving violence, exploitation, hate, fraud, impersonation, privacy violations, or material risks to minors may be removed or restricted. Context matters, and Orqestra may apply reasonable community-safety standards.

Messaging tools are for legitimate community, volunteer, organization, event, transaction, and support communication. Do not send harassment, unsolicited bulk messages, deceptive solicitations, or sensitive information that is unnecessary for the purpose.

You consent to receive transactional and service communications electronically, including account, security, registration, volunteer, payment, and policy notices. Marketing consent is separate and optional; you may withdraw it through available controls or an unsubscribe mechanism.

Our Privacy Policy explains how Orqestra handles personal information. Organizations and users may also collect or control information through the Services and are independently responsible for their privacy obligations.

The Services may integrate with or link to third parties, including authentication, maps, email, hosting, payment, and organization websites. Third parties operate under their own terms and privacy practices. Orqestra is not responsible for third-party availability, content, security, or conduct.

Orqestra may investigate reports, request information, restrict visibility, remove content, preserve relevant records, or refer matters to an organization, service provider, or authority where reasonably necessary. We are not required to monitor all content and cannot guarantee that every concern will be resolved.

Use available reporting or contact channels for suspected abuse, fraud, infringement, privacy concerns, or unsafe activity. Emergencies should be directed to local emergency services.

You may stop using the Services. Orqestra may suspend or terminate access, restrict features, or remove content for breach, risk, legal requirements, non-payment, inactivity, or protection of users and the platform. Where reasonable, we may provide notice or an opportunity to address the issue.

Organization deactivation removes the organization from public view and administrative navigation but may retain operational, transaction, compliance, and audit records. Deactivation is not necessarily permanent deletion.

Closing an account or deactivating an organization does not require immediate deletion of every record. Orqestra and participating organizations may retain transaction, safety, dispute, audit, legal, backup, and de-identified records as described in the Privacy Policy and as required or permitted by law.

Some Services may carry subscription, transaction, platform, payment-processing, or other fees disclosed before purchase or activation. Fees may change prospectively with notice where required. You are responsible for taxes, filings, and receipts applicable to your activities unless law places that responsibility on another party.

Orqestra provides technology and does not endorse, supervise, certify, or guarantee users, organizations, opportunities, events, campaigns, listings, donors, bidders, or transactions. You must use judgment, take appropriate precautions, and perform any checks needed for your circumstances.

Orqestra is not an emergency, safeguarding, employment, legal, tax, insurance, investment, or professional-advice service.

We may add, modify, suspend, or discontinue features and may perform maintenance. We aim to provide a reliable service but do not guarantee uninterrupted, error-free, or permanently available access. You are responsible for retaining copies of information you must independently preserve.

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, safety, or results. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

To the maximum extent permitted by law, Orqestra and its directors, officers, employees, contractors, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, goodwill, data, opportunities, donations, or business interruption.

To the maximum extent permitted by law, Orqestra’s aggregate liability arising from the Services will not exceed the greater of the amounts you paid directly to Orqestra in the twelve months before the event giving rise to liability and one hundred Canadian dollars. These limits do not apply where prohibited by law.

To the extent permitted by law, you will indemnify and hold harmless Orqestra and its personnel from claims, losses, and reasonable costs arising from your content, organization administration, events, volunteering, fundraising, auctions, marketplace activity, violation of these Terms, or infringement of another person’s rights. This obligation does not apply to the extent a claim results from Orqestra’s own unlawful conduct.

Users and organizations are responsible for resolving disputes between themselves. Orqestra may facilitate communication but is not required to mediate and does not become a party to the underlying opportunity, event, donation, auction, sale, or other relationship.

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law principles. Subject to mandatory consumer or privacy rights, the courts located in Ontario will have jurisdiction over disputes involving Orqestra.

We may update these Terms. We will change the version and last-updated date and provide notice appropriate to the significance of the change. If a material update requires renewed agreement, access to normal account features may be paused until you expressly accept the new version. Continued use after a non-material update takes effect constitutes acceptance where permitted by law.

If part of these Terms is unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Orqestra may assign them as part of a reorganization, financing, sale, or transfer of the Services. These Terms and incorporated feature-specific terms are the entire agreement concerning the Services and replace prior agreements on the same subject.

Legal notices and questions about these Terms may be directed using the verified legal contact information shown below.